eGovMoNet: kick-off meeting at the United Nations in Geneva
Zea Partners recently joined eGovMoNet a new European thematic network aimed at measuring the user satisfaction of e-Government solutions. In a previous article we announced the kick-off meeting, the first in a series of eGovMoNet events bringing together some of the most authoritative experts on measurement strategies, focusing their skills on the specific challenge of measuring in a consistent yet easily applicable way the levels of satisfaction relative to a great diversity of services and user catchments areas.
Meeting report Geneva, 29-30 May 2008
Among the purposes of the eGovMoNet kick-off meeting, apart from setting a foundation stone for future events, and letting people make acquaintance with each other, we find the following:
- Align the mutual expectations to the project and the collaboration.
- Establish a common understanding of the plans, administrative procedures and prospects of project.
- Start collection of information as input for the project work and deliverables.
- Clarify some initial unresolved issues.
- Get to know some of the core measurement methods currently in use.
- Introduce the first thoughts on how to describe the methods to compare them.
In a very collaborative environment, Professor Mikael H. Snaprud (Universitetet i Agder), the coordinator of eGovMoNet, acted as facilitator and “master of the house” for the first meeting. The complexity of the challenges facing the eGovMoNet network, with tasks including harmonization of strategies and criteria, and the fact that there are still unexplored aspects to deal with, can’t be overestimated.