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eGovMoNet: measurement of user satisfaction of e-Government solutions
Under the supervision of Agder University’s Mikael Snaprud, the second meeting of eGovMoNet (the European network focusing on strategies to measure user satisfaction of e-Government solutions) took place in Copenhagen on October 24-25, 2008. Zea Partners is involved in this European thematic network as representative of the PloneGov project, an international open source software sharing initiative.
Meeting report: Copenhagen Businesses School, DK - 24-25 Oct 2008
The second initiative was conceived to take one step forward the results of the 29-30 May 2008 Geneva kick-off meeting of eGovMonet, and in particular to:
- Present developments since the kick-off meeting.
- Introduce the first thoughts on how to describe the methods to compare them.
- Present methodologies in use according to the first measurement template.
- Discuss similarities and differences of the methodologies.
- Start to elaborate a set of key indicators for eGovernment impact and user satisfaction.
- Introduce a project handbook and hints on how to use the project work site.
- Offer a summary of project status and an update project progress plans and review status of project indicators.
PloneGov Italia: a very active spring is planned